Customer FAQs

"Bags of Joy" Loyalty Club

The Bags of Joy Club was  launched to create a community who want to find joy and at the same time spread joy to others whilst enjoying our unique products. In our club you will find joyful moments that our community have experienced and shared, moments where we spread joy to others that we feel need it. We give you a peak into our world of design, always asking for your feedback so you help us design exactly what you want. We provide helpful style tips via our Stylist, ways to organise yourself and ways to wear our handbags so that you can get the most from them. Join us for joy and special member discounts and exclusive product launches.

The following provides more information:

when you join our club you will gain exclusive access to our community.
- you will receive a member only 10% discount on all purchases. 
-you will have access to our exclusive quarterly complimentary handbag offers 
- you will be able to spread joy by nominating people you feel would benefit from the joy of receiving a Sarah Haran gift box
- each quarter you will be able to benefit from our exclusive complementary handbag offer
- you will be notified in advance of special offers, sales and new product launches
- you will have access to our Facebook group where you will be able to meet like minded members of our community, find joy with the moments that our community have posted, plus style tips and downloadable content bought to you by industry experts.

The club runs continually and when join you receive an annual membership. The membership will renew annually unless you wish to cancel.

It’s simple to join and you can join at any time. The membership fee is £20.00. You will also be able to reserve your complimentary handbag which is offered every quarter to club members upon meeting a minimum spend. As soon as you join all spend will go towards the complimentary handbag as long as you use your 10% member code. We suggest you join and wait to receive your personal code so that all spend you make will immediately contribute. You will receive your member 10% discount code via email. This code can be used for all your club purchases and can be shared with your friends. You will also be invited into our exclusive Facebook group and with your first purchase you will receive an exclusive gift. In the club you will be able to download unique content such as our Style & Confidence guide.

As we have reserved an exclusive number of bags and to ensure you do not miss out, we will reserve your handbag in advance. We will charge £10 to reserve and with your first order we will send you an exclusive gift and you will receive you reservation certificate via email when you sign up to reserve. We will also send you a personal exclusive 10% off discount voucher in the email confirming your reservation.

Each time we run our complementary bag offer you will be able to pay £10 to reserve the bag that is on offer during that period. If you do not meet the spend, the £10 reservation fee is non-refundable. 

As long as the item is not marked down already in our Archive or Sale collection, it is included in the club promotion. As a club member you can also purchase from our Exclusive Edit which we do not mark down.

Any purchases you make after you join the club, up until the end of the offer will be included if the item has been purchased at full price, or using your personal 10% off discount code. Any purchases made using a discount greater than 10% will NOT be included towards the overall spend unless we make discretionary offers which we will make clear are eligible at the time of the offer.

If you are not sure about joining and then decide to join after you have made purchases then we will include those purchases as long as you join the club within a day of the original purchase. We are sure you will understand that we can offer a greater than 10% discount code as well as a complimentary handbag.

Once you join the club you will be able to nominate anyone you think deserves a moment of joy.  We will ask you for your suggestions and each month  we will put the suggestions together and the club members will vote on who they would like the box of joy to go to. 

Customers who meet the spend requirements outlined will receive their complimentary bag as soon as they reach the minimum spend subject to availability.  We will send you the handbag you reserved within a few days of the spend being reached.  Colour choice subject to availability. 

The promotion is strictly limited to one bag spend. So if you wish to spend more then join again, and reserve another bag, but you will need to meet the minimum spend.

We will run other offers so look out for others that reward you so wonderfully!

Any items that you order that are in a pre-order position will count towards your spend during the course of the promotion period, even if the product is to be completed after the promotion has ended. However, the complimentary handbag will be sent with the final pre order item. If you do wish to receive the complimentary handbag in advance, do let us know and we can arrange to ship earlier. I hope you understand that we will need to charge for shipping as the promotion has been constructed based on one shipping event.

We have installed Klarna Pay to give you two easy ways to pay. You can either pay in 30 days, or split the payment in 3 equal payments over a 60 day period. For more information, please visit our FAQ's.

Of course. Our returns policy will remain the same, however if you request a return once the promotion is ended, you would also need to return the free bag too in its original selling condition. 

Please note the £5 reservation fee is non refundable. 

No - the free item cannot be exchanged for anything else. 

Brand Principles

Our mission is to design beautifully functional handbags that empower women in every aspect of their lives.

We aim to empower women :

1. Enabling women to be more organised.
2. Helping women feel confident and creative with their style.
3. We are an independent brand, working in collaboration with and supporting other women in fashion.

We want to create enjoyment and style:

1. Helping women feel confident with their style.
2. By feeling confident with their style women will feel empowered.

We have slow fashion values:

1. We source and produce our handbag using ethically sourced materials.
2. Our products are developed in small batches.
3. We design and create products which last a lifetime.
4. We use family run companies who have been crafting handbags for over 100 years.
5. We are an independent brand with a positive mission

Our Production

We have travelled the world looking for the highest quality production. We have sampled and tested all our suppliers to ensure that the level of craftsmanship is of the highest and best quality.

All the factories we use are family run businesses with generations of craftspeople that have impressive skills passed through the family over the years. We love to work with small production houses that have the same view of the world as us. Ethical, high quality with regard to looking after staff and suppliers to create the best working practices available.

All our production occurs in Europe across England, Spain and Turkey. We are proud to have found such amazing production facilities.

We are guided by slow-fashion values producing products that will possible will last a life time using ethically sourced materials and respectful processes.

- Our bags are handmade in Britain in low quantities by a small highly skilled UK and Spanish based team.

- We only use leathers from ethically focused sources which conform with European standards, enabling us to create long-lasting products from meat as a bi-product. We are currently developing ways to re-use any waste materials, including leather notebooks made from small pieces of leftover leather.

- Our products are sent directly to customers enabling us to reduce our carbon footprint and offer exceptional value.

Sarah Haran create beautiful bags and accessories using only the finest and highest quality natural leathers from carefully selected tanneries in Italy and Spain, who are the most ethical and eco-conscious suppliers in the industry. All the leathers we use are by-products of the meat industry and always from reputable, ethical sources

Yes we now offer a fully bespoke service across our entire range. Completely handmade to your specification, you can choose every detail, from the leather to the lining, with optional further personalisation available by having your name or initials embossed.

For more information please visit https://www.sarahharan.com/pages/bespoke.

Purchasing and Payment

We most certainly do, in fact we provide a lifetime guarantee against our handbags. Please see our Handbag Guarantee for peace of mind.

We accept MasterCard, Visa, American Express and PayPal.

We also offer Klarna Pay, which gives you two easy ways to shop. Choose Pay Later and get up to 30 days to pay for your Sarah Haran order with no interest and no fees. Or split the cost of your purchase into 3 monthly payments with no interest, no fees and no credit agreement.

If you visit our Studio then we also accept cash payments and cheques.

Absolutely. All transactions on this website are processed via Shopify and Paypal both of which are secure online payment gateways that encrypt your card details in a secure hosted environment.

We also use Secure Socket Layer (SSL) technology to protect your data and we do not store or have access to your payment details after you have made a purchase.

If you would like to amend an order once it has been placed please send an email to hello@sarahharan.com and we will do our best to assist you.

All our bags carry a lifetime guarantee from the date of purchase. If within this period you detect a fault, the bag will be repaired or, if necessary, replaced at no extra cost. For more information refer to our Handbag Care Guide

Shipping and Returns

We ship globally using our global partner courier DHL. For more information please visit our Delivery information. 

Whilst we do hope that you will love our products we appreciate that you may change your mind. As such we provide free returns which can be organised as detailed here Delivery and Returns

We offer next day delivery for orders made by 12 noon. Orders after this time will be processed and passed to our courier for delivery the day after. You will be able to select options at check out. Please visit Delivery for full information.  

Our partner courier DHL does not pick up at the weekends to make a delivery. In some areas they may however chose to deliver on a Saturday if the order has been placed by 12 noon on Friday. They do not guarantee this though. You can pick up yourself from our Studio if you wish by appointment. Please email us on hello@sarahharan.com

Yes if you are in the area then we are pleased to meet you as your pick up your delivery. If you do wish to do this then please contact us on hello@sarahharan.com

We are sorry but as you can expect any item that has been made for you personally will not be able to be returned, unless of course in the unlikely event that we have not met our standards and the goods are faulty. We do hope that you appreciate that a bespoke item has been made especially for you.

Handbag Care

Sarah Haran Accessories create beautiful leather bags from the most carefully chosen and finest natural leathers. The leather used is of the highest quality, and always from reputable, ethical sources. For more information on our leathers please refer to Our Leathers

Different leathers age in different ways and some are more delicate than others. The beauty of leather is that it ages beautifully and acquires a vintage patina. Look after your handbag and it will last a lifetime.  For more information see our Handbag Care Guide 

Handbags will develop wear & tear depending on how often you use your handbag. Following the instructions in our Handbag Care Guide will help maintain the beauty. 

Terms and Privacy

Our terms and privacy policy are available by visiting Terms and Privacy Policy

Our Registered Office Address

Our Registered office is as follows:

Sarah Haran Accessories

Studio - Rossall

Gryffe Road

Kilmacolm

Inverclyde  PA13 4AZ

Our Company Number is SC577957

Didn't find what you're looking for?

Contact us by telephone on +44 (0) 1505 873599 or by email on hello@sarahharan.com.