DELIVERY AND RETURNS

We are delighted that you are making an order with Sarah Haran. The following details our shipping and delivery information :

Please note despite the CV outbreak our courier - DHL is making deliveries as normal currently

UK Delivery: 

For delivery to addresses within the UK mainland, the following applies to full-price items. 

SHIPPING TYPE DELIVERY TYPE HANDLER TIME SCALE PRICE
Orders under £200
Standard Delivery
Royal Mail
3-5 days

£5.00

Orders Over £200 Courier DHL Express
1-2  days delivered by 9 pm on day of delivery* (order by 2 pm)
FREE

 

Orders placed on a Friday after 12 noon or at the weekend will be processed on Monday morning. Regrettably, no deliveries are made at the weekends. All DHL orders will be delivered by 9 pm on the day of delivery. 

 

 International Delivery:

We deliver Free of Charge on orders over £300 internationally, excluding any import charges. Sale orders under £300 are subject to a shipping cost displayed at checkout. 

 

COUNTRY HANDLER TIME SCALE PRICE

Europe

DHL Express

Up to 2 days

£28.00

America/Canada DHL Express Up to 2 days £30.00

Australia and

Rest of the world

Please note surcharges may apply if the courier designates the delivery address as a "remote location". We will contact you if this occurs.

DHL Express

 

Up to 3 days

 

£35.00

 

 

Returns:

Whilst we do hope that you will love our products - our returns rate is less than 1% annually - but we do appreciate that you may change your mind. If this happens then you have 14 days from date of order to return your purchases. In order to obtain a return you must contact us by emailing us - hello@sarahharan.com

Once you have contacted us we will suggest the best way of returning.  If you are UK based then we can email you a DHL returns label or you can return via a carrier of your choice, we find Royal Mail is very helpful. If you are outside the UK then we can advise the best pick up that most suits your country. We hope one day to be able to offer global free returns but until then you will need to cover any return costs and/or taxes that may be associated with the return. We do hope you will not hold this against us.

If the goods are in any way faulty then we will of course cover the returns costs!

Please package up the goods in the box and in the original packing that the product was sent to you in. If you opt to use DHL  please make yourself available for the pick up.  On receipt of the returned item(s), we will issue you a refund asap and certainly within 7 working days. You will receive your refund via the original method of payment.

Please note we are unable to refund any bespoke made to order item(s) unless the item(s) are faulty. Please email us at hello@sarahharan.com to advise us of any faulty returns.

Our policy does not affect your statutory rights.