We are delighted that you are making an order with Sarah Haran. The following details important shipping and delivery information :


UK Delivery: 

For delivery to addresses within the UK mainland, the following applies to full-price items. 

Orders under £350
Standard Delivery 
DHL or Royal Mail. For remote areas we will use Royal Mail
1-2  days


Orders Over £350 Courier DHL Express
1-2  days delivered by 9 pm on day of delivery* (order by 2 pm)


Orders placed on a Friday after 12 noon or at the weekend will be processed on Monday morning. Regrettably, no deliveries are made at the weekends. All DHL orders will be delivered by 9 pm on the day of delivery. 


International Delivery:

We deliver free of charge on orders over £500 internationally, excluding any import charges which you will deal with. Sale orders under £500 are subject to a shipping cost displayed at checkout. Please note that delivery to Europe will incur duty and VAT as set by local government (you can allow up to E15.00 or 3% of the value of the goods, whatever is higher). We do not collect VAT for Europe so will refund the 20% UK VAT that is automatically included in our Retail Price. 




DHL Express

Up to 2 days


America/Canada DHL Express Up to 2 days £30.00

Australia and

Rest of the world

Please note surcharges may apply if the courier designates the delivery address as a "remote location". We will contact you if this occurs.

DHL Express


Up to 3 days





The following details what to do if you require to return, exchange or pre order: 


Whilst we do hope that you will love our products - (our returns rate is less than 1% annually) we do appreciate that you may change your mind and want to return. We charge a subsidised shipping fee of £6 to cover the costs for shipping the return back to us via DHL in the UK. Outside the UK you will have to pay the full rate as determined by DHL, minus the subsidised shipping fee. If you wish to return something then you have 14 days from date of order to return your purchases for a refund excluding the shipping fee. In order to organise a return you must contact us by emailing us - and we will provide full instructions particularly around ensuring the goods arrive back to us in a pristine condition.

Please be aware that sale products are exchange only. You have 14 days to request an exchange for a sale product. 

On receipt of the returned item(s), we will issue you a refund within 7 working days, via the original method of payment.


If you wish to exchange something we are very happy to assist. Please let us know at what you would like to exchange and we will arrange. You can  use either of the following services to make the exchange process convenient for you: 2 way shipping via DHL priced at £15 including all packaging

or 1 way shipping via DHL priced at £7.80 including all packaging


It is very important that we receive the goods back to us in the same pristine condition that we sent them to you. As we hope you can appreciate care will ensure that the goods are in the same condition for a refund or exchange. Please read our shipping advise here


If you order a pre order item as well as stock items we will send all goods together. If you wish to split the order and receive stock items first, then we suggest you create two orders and order separately or use our shipping service. 


Please note we are unable to refund any bespoke made to order item(s) unless the item(s) are faulty. Please email us at to advise us of any faulty returns.


Our policies do not affect your statutory rights.