Customer FAQ's

Brand Principles

What is your Sarah Haran's Mission?


Our Production

Are your products sustainable?

Meaning of ethical leather?

Is it possible to have custom handbags made to order?

Purchasing and Payment

Do you guarantee your products?

What payment methods can I use?

Is it safe to use my card online at Sarah Haran?

Can I amend my order after I have made a purchase?

Repairs and life time guarantee

Shipping and Returns

Where do you ship?

What is your returns policy?

Do you offer next day delivery?

Do you deliver at the weekends?

Can I pick up my order?

Can I return a bespoke item?

Handbag Care

Tell me about your leathers

How will the leather on my handbag age?

Wear and tear

Registered Office

Our Registered Office

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