Customer FAQ's

Brand Principles

What is Sarah Haran's Mission?


Our Production

Are your products sustainable?

Meaning of ethical leather?

Is it possible to have custom handbags made to order?

Purchasing and Payment

Do you guarantee your products?

What payment methods can I use?

Is it safe to use my card online at Sarah Haran?

Can I amend my order after I have made a purchase?

Repairs and life time guarantee

Shipping and Returns

Where do you ship?

What is your returns policy?

Do you offer next day delivery?

Do you deliver at the weekends?

Can I pick up my order?

Can I return a bespoke item?

Handbag Care

Tell me about your leathers

How will the leather on my handbag age?

Wear and tear

Terms and Conditions of the Confidence Survey Competition

How long does the competition run for and how will the winner be chosen?

What are the terms of the competition?

What do I have to do to enter?

When does the competition close?

What prizes are available?

Registered Office

Our Registered Office

VIP Club

How do I join the VIP Club?

How do I know my points balance and tier?

How do I earn points?

How many points do I earn per £1?

What can I use my points for?

What happens to my points when I cancel an order or refund it?

When do my points expire?

What items are excluded from earning points?

How long do I stay in my tier for?

How do I use my available points?