Customer FAQ's

Brand Principles

What are your brand principles?


Made in Britain v made in Spain?

Why do you want to make your handbags in Britain?

Meaning of ethical leather?

Is it possible to have custom handbags made to order?

Are your products sustainable?

Purchasing and Payment

Do you guarantee your products?

What payment methods can I use?

Is it safe to use my card online at Sarah Haran?

Can I amend my order after I have made a purchase?

Repairs and life time guarantee

Shipping and Returns

Where do you ship?

What is your returns policy?

Do you offer next day delivery?

Do you deliver at the weekends?

Can I pick up my order?

Can I return a bespoke item?

Handbag Care

Tell me about your leathers

How will the leather on my handbag age?

Wear and tear

Terms and Conditions of the Name the Handbag Competition

How long does the competition run for and how will the winner be chosen?

What are the terms of the competition?

What do I have to do to enter?

When does the competition close?

What prizes are available?

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